SMS Terms and Conditions

Terms and Conditions for SMS Text Messaging

Effective Date: September 1, 2024

1. Introduction Welcome to Anthem Hospice (“Anthem Hospice,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern the use of our SMS (Short Message Service) text messaging services (“SMS Services”). By opting in to receive SMS messages from us, you agree to these Terms.
2. Eligibility By using our SMS Services, you confirm that:

• You are at least 18 years of age or have obtained parental or guardian consent.
• You are the authorized user of the mobile device and phone number provided for receiving SMS messages.
• Your participation complies with applicable laws and regulations.

3. Consent to Receive Messages By opting in to our SMS Services, you consent to receive marketing, promotional, transactional, or informational text messages, including updates, reminders, and alerts, to the mobile phone number you provided. You understand that:

• Messaging frequency may vary.
• Message and data rates may apply depending on your mobile carrier.
• You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our website to view our privacy policy at https://anthemhospice.com/policies/

4. Opting In You can opt in to our SMS Services by:

• Signing up through our website or other authorized platforms.
• Texting a designated keyword to our short code or long code number.

5. Opting Out You can opt out of receiving SMS messages at any time by:

• Texting “STOP” to the number from which you receive messages.
• Contacting our customer service team at 1840 E University Drive, Suite 1A, Mesa, AZ 85203, Phone: 602-654-1411, Email: compliance@care.info.

Once you opt out, we will confirm your request and stop sending SMS messages to your number. Note that opting out of promotional messages will not affect transactional or service-related communications required for ongoing transactions.

6. Message Delivery and Liability We strive to deliver messages promptly but cannot guarantee the timeliness, accuracy, or reliability of SMS delivery due to factors beyond our control, including but not limited to:

• Carrier limitations or outages.
• Device compatibility.
• Network interruptions.

We are not responsible for delayed, undelivered, or misdirected messages.

7. Costs and Fees Standard messaging and data rates may apply based on your mobile carrier’s terms. You are responsible for all fees associated with sending or receiving SMS messages, including charges for international numbers if applicable.
8. Privacy and Data Usage Your privacy is important to us. By using our SMS Services, you agree to our collection, use, and storage of your information as described in our Privacy Policy https://anthemhospice.com/policies/. Specifically:

• We collect your phone number and any related information provided during the opt-in process.
• Your information will not be sold or shared with third parties without your consent, except as required to deliver the SMS Services or comply with legal obligations.
• Information obtained as part of the SMS consent process is used solely for providing the SMS Services.

9. Types of Messages Recipients can expect to receive:

• Conversational messages: Recipients can expect to receive conversational messages that help the company coordinate care among other partners, vendors, and community stakeholders.

10. Prohibited Uses You agree not to:

• Use our SMS Services for unlawful purposes.
• Interfere with the functionality of our SMS Services.
• Misrepresent your identity or impersonate others.

11. Modifications to Terms We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our SMS Services constitutes acceptance of the revised Terms.
12. Termination We may suspend or terminate your access to our SMS Services at our discretion, including for violations of these Terms or misuse of the services.
13. Disclaimer of Warranties Our SMS Services are provided “As Is” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
14. Limitation of Liability To the extent permitted by law, we are not liable for any damages arising out of or in connection with your use of our SMS Services, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
15. Contact Information For questions or concerns regarding these Terms or our SMS Services, please contact us at:

• Anthem Hospice
• 1840 E University Drive, Suite 1A, Mesa, AZ 8523
• 602-654-1411
• compliance@care.info

17. Acknowledgment By opting in to our SMS Services, you acknowledge that you have read, understood, and agree to these Terms and any applicable policies referenced herein.