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Privacy Policy:

Effective Date: September 1, 2024

Anthem Hospice (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide, particularly related to SMS text messaging services, and your rights under applicable laws, including national regulations and California-specific laws such as the California Consumer Privacy Act (CCPA).


1. Information We Collect

We may collect the following types of information when you opt-in to receive SMS text messages:

  • Phone Number: Provided directly by you through our website, forms, or other communication channels.
  • Consent: Your explicit agreement to receive text messages from us, documented through online checkboxes, text message replies, verbal, or written consent.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To send SMS messages related to services, reminders, or updates you’ve opted into to assist our team with coordination of care
  • To improve our services and communications with you.

Important:

  • We will not sell, share, or disclose your information to third parties except as required to deliver SMS services through secure third-party platforms or as required by law.

3. Your Consent

By providing your phone number and opting in, you consent to receive SMS text messages from Anthem Hospice.

  • Message and Data Rates: Standard message and data rates may apply.
  • Condition of Service: Consent to receive SMS messages is not a condition of receiving our services.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

  • Replying “STOP” to any text message you receive from us.
  • Contacting us directly at compliance@care.info

Upon opting out, you will no longer receive SMS communications unless you re-subscribe.


5. Data Retention and Security

  • Retention Period: We retain your phone number and related consent records for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
  • Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights (California Residents)

If you are a California resident, you have additional rights under the CCPA, including:

  • Right to Know: You can request details about the personal information we collect, use, and share.
  • Right to Delete: You can request that we delete your personal information, subject to legal or operational requirements.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. However, Anthem Hospice does not sell personal information.

To exercise your rights, contact us at compliance@care.info or 1-800-888-8888. We will verify your identity before fulfilling your request, as required by law.


7. Third-Party Service Providers

We may use third-party providers to facilitate SMS messaging services. These providers are contractually obligated to protect your information and use it only for the purposes of delivering our messages.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with a revised “Effective Date.”


9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Anthem Hospice
1840 E. University Dr. Suite 1A, Mesa, AZ 85203
compliance@care.info
1-602-654-1411